At Zonely (“we”, “us”, “our”), your privacy is extremely important to us.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services via our app or website (“Platform”).
Zonely is not a dating service. We are a platform that facilitates casual, judgment‑free, non‑clinical conversations between users (“you”) and Buddies.
1. What Information We Collect
1.1 How We Collect Data
We collect data in the following ways:
Information You Provide Directly – Information entered in our app or website through forms, onboarding, mood check‑ins, quizzes, or Buddy interactions.
Automatic Data Collection – Cookies, SDKs, and device identifiers to collect device type, usage behavior, crash logs, approximate location, and IP address.
Communication Monitoring – When you open an email or click a link from us, we may receive confirmation. You can opt‑out of marketing emails anytime.
Social Media or Third‑Party Login – If you log in via Google, Meta, or similar, we may receive basic public profile info you’ve authorized.
Combined and Aggregated Data – Personal information combined with usage data to personalize experiences, improve features, and monitor safety.
Location and Feedback – Approximate location for regional services; anonymized feedback may be used in promotions or testimonials.
Data Retention – We retain data for service continuity and compliance. You may request deletion anytime.
1.2 Categories of Information We Collect
a. Information You Provide
Name, mobile number, gender, age, and location
Profile and other photos
Mood check‑in and quiz responses
Chosen intent or mood topics
Chat and voice call communications
Wallet top‑ups and transaction details (payment info handled securely)
b. Automatically Collected Information
Device details (model, OS, unique ID)
App usage patterns (screens visited, session time)
Crash logs and performance diagnostics
IP address and approximate geolocation
c. Buddy‑Specific (for Buddies only)
Onboarding application and category selection
Buddy profile and bio
Chat/call logs and interactions
Performance metrics (ratings, responsiveness, call completion)
2. How We Use Your Information
We use your information to:
Facilitate and enhance chat and voice call experiences
Match users to relevant Buddies and topics
Offer mood check‑ins and quiz‑based rewards
Maintain wallet and coin transaction records
Monitor platform safety and prevent misuse
Conduct analytics and improve services
Send app‑related messages and service alerts
3. Disclosure of Your Information
We do not sell your data. We may share limited information with:
Buddies – First name, selected topic, mood (only what’s required for conversation)
Service Providers – Secure infrastructure, payment partners, analytics tools
Legal Authorities – If required by law, or in cases of misuse, fraud, or harm
All disclosures are under strict confidentiality agreements.
4. Data Retention
Conversation metadata (not content) may be stored up to 6 months for audit/safety purposes
Mood and quiz logs retained for reward processing
Deleted accounts erased within 30 days unless retention is legally required
5. Your Rights and Choices
You can:
View or update your profile
Track wallet balance and coin activity
Request data deletion at support@zonely.app
6. Data Security
We protect your data with:
Encrypted connections (HTTPS)
Secure cloud servers with restricted access
Regular security audits
Role‑based access to sensitive data
We strongly advise against sharing personal or financial details in conversations, as Zonely is a casual conversation platform.
7. Children’s Privacy
Zonely is only for users aged 18 or above.
We do not knowingly allow minors. Discovered accounts will be deleted promptly.
8. Cookies and Tracking Technologies
We may use cookies and SDKs to:
Improve app performance
Save your preferences
Analyze usage behavior
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date.
10. Contact Us
For privacy‑related concerns or requests:
Email: support@zonely.app