Nature of Services
Zonely is a digital platform offering casual, non-clinical conversation services through chat and voice with Buddies. All services are digital in nature. Zonely does not sell any physical goods.

Refund Policy
All payments made to Zonely are credited to the user's in-app wallet. Once funds are added to the wallet, they are non-refundable to the original payment method. Wallet balance can only be used for transactions and services within the Zonely platform.
Refunds for services already consumed (chats, calls, or activities) will not be issued except in special cases and are entirely at the discretion of Zonely’s management. Zonely reserves the right to determine the validity of any refund request based on system logs and service usage.

Refund Eligibility
Refunds may be considered in the following cases:
• Technical failure preventing service access
• Money from wallet deducted without service delivery due to system error
• Duplicate transactions

If the amount was debited but not reflected in the Zonely Wallet, users must notify Zonely via support@zonely.app with transaction details.
If the amount was not debited, users may retry the transaction.
Zonely holds no liability for multiple or duplicate payments made unintentionally by the user.
Zonely shall not be liable to process a refund if the user provides an invalid or unreachable contact number and is unable to receive or connect with a Buddy via voice call. Users must ensure their device is active and accessible when initiating or booking a call.
Currently, Zonely services are available only to users residing in India. If a non-resident adds money to their Zonely Wallet to access services unavailable in their region, no refund will be processed.

Refund Method & Timeline
Refunds, when approved, are processed as in-app wallet credits. No refund will be issued to any bank account, card, or external payment method. Processing of wallet credit refunds may take up to 7 business days from the date of approval.
No refund or cancellation shall be processed if the user provides incorrect or misleading information at the time of account setup or service usage.

Fraud, Abuse, and Violation
Zonely reserves the right to suspend wallet access, withhold refunds, or reverse wallet credits if any fraudulent activity, abuse of the refund system, or violation of Zonely policies is detected.
If a user is found to be in violation of Zonely’s Terms of Use, Code of Conduct, or Safety Guidelines, Zonely reserves the right to terminate the user account immediately. In such cases, any remaining wallet balance will be forfeited without refund.

Policy Updates
Zonely may update this Refund & Cancellation Policy from time to time. Any changes will be communicated on the platform and will become effective immediately upon publication.

Replacements
Zonely provides casual, non-clinical conversation services via chat and voice calls. These services are personalized, time-sensitive, and consumable upon delivery. As a result, replacements are not applicable.

Contact Us
Company Name: Zonely Media Pvt Ltd
Email: support@zonely.app